Operations Coordinator
Here’s who we’re looking for:
Firstly, just to get this out of the way: You should have great English. There's no way around this one as you'll be creating processes and writing standards that every other member of our companies will follow, to the letter. You’re the type of person who is result driven, that doesn't waste their time creating systems and processes no one will use because they're too complex. You understand how people think and work and are constantly updating your knowledge to ensure every process you develop is easy to follow and will generate great results.
You find and learn everything you need to excel within your role, including doing research on technical, industry-specific aspects and staying up-to-date on industry best-case practices. When you say “I’ll take care of it” we know it’ll be done well. You get excited when you’re tasked with both creating detailed processes from scratch and improving specific parts of other processes or creating content to better explain them.
Characteristics that qualify you for the role:
- You are highly detail oriented
- You don't obsess over doing things a specific way. Instead, you find the best way
- You get your kicks from knowing your processes led to better/faster results
- You’re a dedicated and helpful team player
- Are highly motivated and maintain high levels of productivity with limited supervision
- You’re a master of both written and verbal communication, specifically in English
If you were working for us, here are some of the things you would have done last week:
- Created a new section with 27 tasks in our PR process
- Recorded your screen explaining the improvements made on the Outreach process
- Checked up with 2 department managers to ensure teams are following process
- Hopped on 3 calls with members to learn exactly what they do and why
- Written a new email template to be used when onboarding new clients
- Checked if all project and financial tracking sheets are updated correctly
Here are some other things you might do:
- Measure the end result of your efforts (eg: more clients or better communication)
- Have regular calls with leadership around what else can be improved
- Create new processes from scratch, including templates and explainer videos
- Systematically talk with every single member to understand how they work
- Drop in on both client calls and internal meetings to get a pulse on things
